Terms + Conditions

ACCEPTANCE
This website is operated by Pampa. By placing an order, you agree to purchase products under these Terms and Conditions. Our FAQ, Shipping & Returns, and Customer Care sections are incorporated into these Terms and should be read and accepted before making a purchase.

Pampa reserves the right to amend these Terms at any time without notice. We may accept or reject orders for any reason, including (but not limited to) product unavailability, pricing or description errors, or errors in your order. Until full payment is received, Pampa remains the lawful owner of all products. Your agreement to these Terms takes effect once payment has been made.

GENERAL USE & INTELLECTUAL PROPERTY
All text, images, designs, and content on this website are the property of Pampa and protected by intellectual property laws. Content may not be copied, reproduced, distributed, or adapted without prior written permission. Please contact hello@pampa-us.com for requests.

RELIANCE ON INFORMATION
We do not accept liability for injury, loss, or damage arising from use of, or reliance on, information provided on our website or linked websites.

PRODUCT AVAILABILITY
Some items may be out of stock. We aim to restock within 4–6 weeks or advise of further delays. Out-of-stock items will be clearly noted in our online store.

FREE SHIPPING
Free US Shipping applies to orders over $250, shipped within the contiguous United States only. Orders shipping to Hawaii, Alaska, and US territories are excluded from this offer. We are happy to provide shipping quotes for these locations upon request.

PRIVACY POLICY
We will never sell your personal details. From time to time, we may contact you by email or SMS with updates, offers, or new arrivals. If you prefer not to receive these, you can unsubscribe at any time and we will remove your details from our mailing list.

COLLECTION OF PERSONAL INFORMATION
The information we collect may include, but is not limited to:

• Contact details (email, postal address, phone number)

• Payment details

• Browser, operating system, and IP address

• Website activity and cookie identifiers

• Social media information (such as Facebook username if used for login)

• Business/professional details where relevant

We collect this information through forms you complete, cookies, and service providers. Cookies help us improve your browsing experience but generally do not identify you personally.

USE OF PERSONAL INFORMATION
Your information may be shared with trusted service providers who assist us in delivering our services. We may also use data for analytics and targeted advertising through platforms such as NextRoll, Google, and Facebook. By using our services, you consent to this. You may opt out of targeted advertising using tools provided by the Digital Advertising Alliance, Network Advertising Initiative, or equivalent bodies in your region.

EXCLUSIONS ON DISCOUNT CODES

• Codes cannot be combined with other promotions.

• Codes are not valid on collaborations with other brands or individuals.

• HOLA10 offers 10% off full-priced items for first-time customers only. Excludes furniture and sale items.

ONLINE & IN-STORE SALES
For archive/flash sales:

• All sale prices are final and as marked.

• No returns, exchanges, or refunds unless an item is deemed faulty.

• Other discount codes (including HOLA10) cannot be applied.

• Orders cannot be modified or cancelled once placed—please check details carefully before checkout.

• We cannot honor sale prices before or after the sale period.

GIVEAWAYS & PROMOTIONS
By entering a giveaway, you agree to these Terms. Winners consent to their name and image being used in promotional material. Giveaways are not sponsored or administered by Instagram. Any applicable customs or import duties on prizes are the responsibility of the recipient.

SMS COMMUNICATIONS
By providing your phone number, you consent to receive SMS updates. Standard rates may apply. You may opt out at any time by replying STOP. We will never share your number with third parties.